You may want to engage CSE auditors to visit specific locations to record information, or perhaps you have your own corporate checklist that your employees perform and you simply need a place to house and report the information. WELCOME TO MARITZ CX MYSTERY SHOPPING. Our eView ® dashboards deliver that all-important “Execu-View” within seconds. Our eView ® dashboards deliver that all-important “Execu-View” within seconds. Reply. Whether you're a brand new mystery shopper or a seasoned vet, it's always good to start with the basics! Mystery shops play such a vital role in the service development initiatives CSE designs for their clients, therefore it's paramount that mystery shoppers prepare effectively to deliver the results to us. Since then, over 1,100 face to face and 7,200 telephone mystery shops have been conducted. It's important to understand that you may need to make yourself available on a 24/7 basis. These types of mystery shops ask shoppers. Email us at [email protected]. With a network of over 200,000+ panelists, evaluators, auditors and inspectors, we design onsite, telephone, and online mystery research programs for consumer and B2B. This is after years in the field and becoming certified as a mystery shopper. Why shop with CSE? As a mystery shopper for CSE, your insights will directly help our clients improve their customer experience! We partner with well-informed, detail-oriented mystery shoppers who are passionate about helping companies measure their service experience. Before Covid hit and shops were put on hold, I used to do a ton of shops for this company. Access to a variety of secret shopping assignments across the U. Find out how Elite CXS can help you grow your business and delight your. Since then, over 1,100 face to face and 7,200 telephone mystery shops have been conducted. AboutFace. Did anyone know that they changed their name from CSE (Customer Service Experts) to CXE?. NMS Market Research. A true measure of real customer experiences, mystery shopping provides data to help facilitate the following outcomes: Monitors and protects your brand. TKW Research assessed their customer service, product knowledge, advice and recommendations, price and in-store environment utilising both. MSPA Learn more about mystery shopping! The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. I only have one and did not know that CSE worked at the other location. Mystery Shoppers should be sent as a potential client to assess their service and sales office from time to time. These lists allow for shoppers to do many shops at one time and are performed in one session by a shopper. I only have one and did not know that CSE worked at the other location. Mystery shopping is a form of analysis in which mystery shopping companies send people,also known as secret shoppers, to visit sales locations e. 2901 Riva Trace Parkway, Suite 100 Annapolis, MD 21401 888-770-7625 Contact Us. Comprehensive Brand Protection. Like. DOWNLOAD GOOGLE PLAY. Here are 10 tips for using mystery shopping effectively. Mystery Sydney shopper wins half of $40m Powerball draw. Survey responses should be easily quantifiable, leaving little room for. Since 1992 we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance. $59. Undercover mystery shoppers pose as travelers, customers, members, visitors, patients, patrons, etc. <strong>We're sorry but vue-3-authentication-jwt doesn't work properly without JavaScript enabled. Call us now at +1 (877) 466-1966. Mystery shopping has a direct impact on your overall profitability and ROI through: Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation. However, remember that some jobs don´t take you an hour. Sometimes a mystery shopping company specializes in one niche, while other times they have several departments. I did a quick check and indeed there is an Albatross Global Solutions out of Shanghai, China that is mentioned in a couple of resources I check and they are members of the MSPA. Fax: +61 2 9284 9666. Through our meticulous evaluations, we shed light on performance gaps, operational inefficiencies, and uncharted potential. Did anyone know that they changed their name from CSE (Customer Service Experts) to CXE?. Online Customer Reviews and Ratings. Their website states that they are, “proud to be a genuinely diverse company, with a staff that is over 50% women and represents over 26 different nationalities. Our Approach to Mystery Shopping. We’d love to do the same for you. Today’s grocery consumer is unique and has layered expectations. IntelliShop is headquartered in Ohio and has been in the mystery shopping industry for more than two decades. SurveySparrow could offer. Mystery shopping is an example of this. - responsibility for project budgets, invoicing, final reports writing. Onsite and phone call hybrid mystery shops. Mystery shopping programmes can consist of after-sales customer process fulfilment, transactional price studies and even 'phantom testing'. And together we collaborate on a custom roadmap for helping you unlock your brand’s customer experience potential. A recognized industry leader, CXE works with airports, food and beverage, retail, and business and government clients to create some of the most innovative and successful customer experience improvement programs in the nation. ; Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively. First of all, you should be observant and detail-oriented. I just received two emails from CXE asking me to return my badges. Call Us 660-383-0069The time periods for receiving results are slightly different for a pay-per-shop and an annual pre-paid shop. and Canada. 2020-2022 is expected to be the peak millennial home buying years with the largest cohort of millennials turning 30 years old. 1/2008 – 12/20114 roky. Experience is everything. Average American works 44 hours per week. Mystery Shopping Company Discussion; CSE changed it's name to CXE?? sandyf 6k 9y . Buy Now Launch a mystery shopping program in just 10 minutes with no commitments, no minimums, and no long-term obligations with CX Express from Market Force. A healthcare mystery shopping program involves a trained. Elite CXS counts GM, Starbucks, Burger King, T-Mobile, and more on their client roster: 9. In doing so you can immediately begin applying to become a secret shopper. Mystery shopping is a type of market research that uses a secret shopper to act as a true customer to evaluate the customer experience in-person, over the phone, or online. Our multi-location solutions provide a robust framework for measuring and improving employee experience, operational performance, customer experience, and your financial KPI's. CX Orlando delivers key California mystery shopping data to California’s top restaurants, retailers, hotels, casinos, attractions and other businesses. Mystery shopping provides management with a detailed assessment of employee performance. Once you set your first assignment into a completed status, you can breathe a sigh of. A leading mystery shopping company for many years. Then you may be a good candidate to perform Florida mystery shops or audits for CX Orlando Research and Revenue Architects! Headquartered in the Customer Experience Capital of the World and allied with 18 affiliated offices globally, CX Orlando is a recognized international leader in customer experience measurement and consulting. We can answer all these questions for you in a timely and organized way:The concept itself is fairly simple: the mystery shopper goes undercover as a customer to see what the experience is like. maryanne johnson. 1. We combine over 1,000,000 professional Evaluators with the latest analytics to produce accurate, informative, bespoke reports that you can immediately. Leading brands embrace Customer Experience as a key strategic and competitive differentiator. Have excellent observation skills. Mystery Shopping Company Discussion; CSE changed it's name to CXE?? sandyf 5k 9y . Designing a comprehensive employee-centric customer experience program begins. Mystery shopping has a direct impact on your overall profitability and ROI through: Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation. Some of these companies work in more than 150 Countries, they are reputed and established brands in the mystery shopping Industry. CSE has been a leader in the mystery shopping industry for almost 20 years and are active members of the MSPA (Mystery Shopping Providers Association). A typical project involves the evaluation of one of our client’s businesses through in-person visits, telephone calls, web-based inquiries, or other means by serving as a typical. We offer 7 types of in house mystery shopping, click to learn. From Objective to Actionable… Bringing Value to an Organization. One of the smaller mystery shopper sites, but all things considered, it does come with a wide range of jobs. Customer Service Experts. Then you may be a good candidate to perform South Carolina mystery shops or audits for CX Orlando Research and Revenue Architects! Headquartered in the Customer Experience Capital of the World and allied with 18 affiliated offices globally, CX Orlando is a recognized international leader in customer experience measurement and consulting. A Gartner study shows that more than 65% of enterprises are willing to increase their investment in customer experience innovations. Elite CXS. Cooach CX offers different types of mystery observations giving you the flexibility and freedom to choose what will work best for your business. Please enable it to continue. Forgot your password? Register as a shopper. CX Express Mystery Shopping. It was absolutely the best mystery shopping experience I've ever had both in terms of reliable pay and shopper communication. The future guests are informed on the process and how to report feedback. Cool, I thought – it will be interesting to see what a real CX Mystery Shopper Award looks like as per a global vendor. Our mystery shoppers are selected to ensure the highest quality results. e. Get paid to shop and dine - Shared Insight Mystery Shoppers get paid to experience the brands they love on their own schedule!It was absolutely the best mystery shopping experience I've ever had both in terms of reliable pay and shopper communication. Hudson, FL 34667-1191. Mystery Shopping Company Discussion; CSE changed it's name to CXE?? sandyf 5k 9y . In this industry, excellent customer service can be a crucial competitive advantage. This makes it $970 a week. Amiable Behavio. The pay for mystery shopping tends to vary dramatically, and in recent years, companies have started offering less money. Telephone Mystery Shopping Phone calls are increasingly important for engaging new and existing customers, as they are often the first experience with your brand. Published Wed, Aug 10 202210:42 AM. 67 per hour. Types of accidents the lawyers handle include auto, commercial vehicle, trucking, bicycle, pedestrian, and motorcycle crashes. Last edit at 12/10/2021 04:57AM by NinS. Mystery shopping isn't just a term – it's a transformative tool. AboutFace provides the research, technology, guidance and exclusive services, leaders need to gain strategic advantage over their competition. - coordination and management of Mystery Shopping projects (specialization in the finance, HORECA and fashion segment) - communication and negotiating with clients. S. To search for members of any MSPA Region. Customer Mystery Shopping Platform for Credit Unions & Banks. Regardless of the structure of your organisation, telephone and email enquiry handling both have a key role to play in strengthening your brand reputation. Elite Mystery Shopper is a scam, and I’ll show you why in this review. By reporting on their interactions with employees, mystery shoppers can inform business owners of processes, behaviors or employees who made their consumer. Elite CXS | 915 followers on LinkedIn. Last edit at 12/10/2021 04:57AM by NinS. 5-7 business day rules: Our clients request that mystery shops are completed and sent to them within 5-7 business days. CSE collaborates with you to create audit forms specific to your company’s needs. We offer a comprehensive set of CX programs and draw from 20+ years of benchmarks. "Rhian, our insight6 CX specialist is a pleasure to work with, he contributes new ideas and innovation to businesses. • Lisa Moreland. But, don't think there aren't a lot of opportunities for secret shopping here just because the company isn't an industry giant: previous clients of Elite CXS have included. Since working with them, we’ve consistently seen positive outputs, including increased customer loyalty across. This methodology incorporates the use of 500,000+ trained “shoppers” or independent evaluators who anonymously enter your locations and follow the observation and interaction guidelines that you. From Store audits to Mystery video chats and online shopping. Join the CX Group Shopping Team! CX Group works with leading brands across the U. 2. Reply. GATEWAY SHOPPER LOGOUT. It's on the list but best to go to their site directly, not through email links, until you are sure that the legitimate company contacted you and it is not a scam. ABOUT US. Instant Information: eView dashboards launch immediately upon login. Most mystery shoppers register with 10 to 20 mystery shopping companies in order to get enough work and be able to plan a viable route. 67 per hour. 770. Elite CXS is a smaller, veteran-owned small business that helps companies improve their customers' journeys, partly through the perspective of mystery shoppers. Mystery shoppers can be selected by demographic indicators, to help reflect the target customer as closely as possible. I think a master list with all the apps available shops would be better. With Mystery Shopping, we provide objective, unbiased feedback from trained ‘customers’ – mystery shoppers – to measure how organisations deliver on Brand and CX promises across markets, touchpoints and channels – physical locations, contact centres and digital assets (website, apps, live chat, etc. com. Last edit at 12/10/2021 04:57AM by NinS. Edited 2 time(s). The average payout for a shopping assignment is between AUD$15 and $25. JEGI CLARITY has advised MaritzCX, one of the world’s largest independent customer experience software and solutions providers, on the sale of their Mystery Shopping Business to Ipsos S. Helpful Websites FAQ's: Mystery Shopping for CSE FAQ's: The Mystery Shopping Industry For US shoppers ONLY: Starting 9/1/2017, you cannot defer your social. A mystery shopper is a person who visits an establishment ( learn about the markets CSE conducts shops for) for the. With our cities becoming more. To become a mystery shopper/evaluator with My CX, simply fill out the. AboutFace Team Customer Experience, Mystery Shopping. TKW Research assessed their customer service, product knowledge, advice and recommendations, price and in-store. Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively. Your feedback improves customer. CSE has been planning, developing, and implementing mystery shopping strategies for over two decades. But once registered, you can search for current opportunities to do Orlando mystery shopping or other. ATLANTA, July 14, 2022 /PRNewswire/ -- Market Force Information launched CX Express today, a new off-the-shelf mystery shopping program designed specifically to help. But there are times when tried-and-trusted methodology is simply the best. The Value of. Helpful Websites. We offer: Freelance collaboration, hourly based fee. Last edit at 12/10/2021 04:57AM by NinS. และการวัด ความพึงพอใจของลูกค้า. CX Express Mystery Shopping $59. Cons. It was absolutely the best mystery shopping experience I've ever had both in terms of reliable pay and shopper communication. Mystery ShopperINVESTIGATOR LOGIN: Shoppers & Panelists Become An Editor or Scheduler. Market intelligence Mystery shopping provides the opportunity to compare experiences with different brands and to gain insight how a brand stack up against other brand experiences. E-Mail Address. Jill and her team are dedicated to understanding our business, how we work, and the standards we set. ATLANTA, July 14, 2022 /PRNewswire/ -- Market Force Information launched CX Express today, a new off-the-shelf mystery shopping program designed specifically to help SMEs. Elite Mystery Shopper is a product/database that requires you to give out your personal information and go through a ton of ads just to access the list. Make. The world’s largest brands trust Ipsos for Mystery Shopping, because our programs are better designed, better executed and drive better impact. Mystery Shopping. All for an incredibly low price! CSE are experts a t airport and post security mystery shopping. General Manager, Crealy. Edited 2 time(s). Thu, 02 Nov 2023. As a team, we are dedicated to using our invaluable knowledge and industry insight to help drive forward your business, setting it apart from competitors while also boosting sales and customer loyalty. Collecting customer experience responses via mystery shopping and surveys using our exclusive measurement platform, eView®. At CXE, we have a systematic inside-out approach for transforming and sustaining organizational culture. People are always interested in mystery shopping because it sounds so easy. Become a Mystery Shopper; The Mystery Shopping Industry; AUDITS; MYSTERY SHOPPING; SURVEYS; Our Practice; Blog; Our People CSE brings together some of the most successful customer experience professionals in the industry—experts who help our clients redefine their relationships with employees and customers and boost their. BARE. Typically, the shopper is reimbursed and can keep the product or service. A short time later, I was helping a hospitality Client set up and refine the Quality Assurance program for their Contact Centre. But there are times when tried-and-trusted methodology is simply the best. Very few companies pay mileage or transport costs so you need to calculate whether the fee offered makes a journey worth-while. I only have one and did not know that CSE worked at the other location. Soluciones. HS Brands International. This means you need to uncover even the smallest problems and opportunities to yield data, bucket and analyze over time to reveal subtler issues and growing trends. Together let’s maintain your company image through MYSTERY SHOPPING, COMPLIANCE AUDITS, SOCIAL MEDIA MONITORING, and other super power business intelli. *Price shown here includes Reimbursement Amount. Thing are the benefits the healthcare mystique shopping? This type of qualitative trade research can provide medical group on who necessary data to better understanding the 360-degree active experience the its facility. Review the Mystery Shopping options below. Contact us at (763) 525-1460. Like. Objective Results. It is not only for grocery stores, but any business that offers some level of customer service. The survey and reporting process has. 717-371-5310 | Request a quote. Option 2: Choose an annual pre-paid plan and save! Reimbursement Amount No Purchase. 1. Mystery Shopping Agency posted images on LinkedIn. com. A short time later, I was helping a hospitality Client set up. 00 USD. With CX market research, companies obtain the data needed to continuously impact services, improve products and correct operations issues. We work closely with. . We know how to design programs that can deliver accountability, action, and performance improvement, which ultimately drives increased revenue and the. are performing. A mystery shopper, or mystery evaluator, is an independent contractor who gathers data to assist our clients with making important decisions to move their business. Mystery shopping is the process of measuring and recording specific elements of the customer experience through the use of pre-recruited and qualified consumers (typically independent contractors) who serve as mystery shoppers. People are always interested in mystery shopping because it sounds so easy. ABC15 Arizona news share a story on how to find legitimate mystery shopping jobs through the the MSPA site and. Conversely, auditors need to reveal their identity during an on-site inspection, whether conducting a scheduled or unscheduled operational audit. If you are any good at the role, you can work your way up from fast-food freebies. Type of projects, city locations, and clients vary each month. 3. WELCOME TO MARITZ CX MYSTERY SHOPPING. Officials are trying to contact a person who purchased the winning ticket while a group of 20 takes home the other $20m. This makes it $970 a week. Email: enquiries@comlaw. One of the largest and most well-known Mystery Shopping companies. The results of our service measurement efforts are actionable, relevant, and meaningful. We help our clients transform their. Mystery shops serve as the foundation for the service development initiatives CSE develops for their clients. The most commonly used methods include. Mystery shopper $20m richer after Lotto win. Reply. Elite CXS is an innovative company that has a fresh take on the customer experience. One of the largest and most well-known Mystery Shopping companies. You can complete as many (or as few) assessments as. HS Brands Global is a company that specializes in providing market research services. who: Enjoy interacting with people. March 9, 2020. When your organization needs to explore and. With 300+ clients and over 3 decades of experience, we have built a network of over 55K mystery shoppers. Enhancing Brands Globally from the Customer Experience Capital of the World. Offline Data Collection. Since then, over 1,100 face to face and 7,200. The founders of Elite CXS all came from backgrounds in the monitoring, measurement and management of the. Objective Results. Relationship Builder customer mystery shopping platform. Similarly, mystery shoppers stay in stealth mode and portray themselves as real customers to measure service quality. Improve customer service. Alternatives: mystery shopper, mystery consumer, secret shopper. We review each and every mystery shop report and provide feedback to the shopper, supporting continuous improvement. Per industry standard, Mystery Shoppers are reimbursed for their purchase during the shop. com. MSPA Americas member companies offer a broad array of customer experience services, including mystery shopping, market research, merchandising and loss prevention. The answer lies with mystery shopping, a measurement tool already widely used across other sectors such as leisure and retail, and is now realising its huge potential in the automotive industry. It was absolutely the best mystery shopping experience I've ever had both in terms of reliable pay and shopper communication. Our Mystery Shopping and exit survey research techniques have been successfully utilised in tandem by our clients to help drive event-on-event improvements. Mystery shoppers go by a couple different names – evaluators, secret shoppers — but, regardless of the name, the job’s the same: mystery shoppers document their experiences to help businesses who deal with the. Ultimate consumer convenience and reduced effort. If you are unsure which platform holds your current assignments, contact mystery. Visit Website. Currently, CX Express Mystery Shopping is available for US locations only. Arnhem. Forgot Password? Application Requirements? Access to your personal Evaluator account. CSE has been a leader in the mystery shopping industry for close to 20 years. Cirrus Marketing Intelligence is a premiere customer experience (CX) management partner helping you keep the eye on the prize - aka the bottom line. Scientific Investigation by Sleuths India We’re the President of India Award winning detective agency with a great record at mystery shopping services to businesses across industry verticals. CXG Event- Decoding China in 2023: Gen Z, Omnichannel, and Travel Shaping China’s Market Landscape. Airport Mystery Shopping Program FAQ's $500? Join the Free 5-Day $500 Challenge. L’Oréal’s partnership with CXG has enabled us to conduct experience measurement, focus group and market benchmarking research effectively and efficiently over the last five years. Ah, the holiday season – a time when retail stores transform into bustling wonderlands adorned with twinkling lights and filled with eager shoppers searching for the perfect gifts. You will need to be able to remember small details and report back on your experience. . Elite CXS counts GM, Starbucks, Burger King, T-Mobile, and more on their client roster: 9. Have good written and verbal communication skills. EVALUATOR. Mystery shopping has a direct impact on your overall profitability and ROI through: Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation. In this process, our trained, anonymous test customers visit targeted shops and evaluate. Edited 2 time(s). Shopper Portal; Client Portal; Client Services; Shoppers; About Us Our History; Our Approach. Did anyone know that they changed their name from CSE (Customer Service Experts) to CXE?. WHAT IS MYSTERY SHOPPING? Mystery shopping is a method used to gather data about how employees, processes, promotions, etc. It's the only strategy. Conoce como se está prestando el servicio en los canales presenciales. It represents serious injury victims and families with wrongful death claims. Customer Surveys Capture real-time feedback, understand your customers; Customer Insights Turn customer feedback into actionable insights; Competitive Benchmarking Make competitive insights your unfair advantage On-site Mystery Shopping is the perfect tool to obtain an honest, objective assessment of the overall operation of each one of your locations. iTeam Login. 67 per hour. The trained service testers use the ISC-CX mobile app for their evaluations, which ensures high-quality and highly efficient data collection. Now do the math! $92,928 per year. Panel Research. Start the Free Challenge Table of Contents show. BUT, need to buy something with the card n do my report on any store as a mystery shopper. 2. Contact Information. Telephone Mystery Shopping Phone calls are increasingly important for engaging new and existing customers, as they are often the first experience with your brand. Our inhouse system and platform methods ensure a unique solution for each of our clients. A group of 20 senior folks were gathered together in the conference room, and we were in the midst of selecting &. Payment via PayPal on the 20th of the month. Dec 19, 2019 - Our goal is to ensure that our mystery shoppers are fully equipped to perform your shops completely, accurately, and with the highest level. Be the First to Review!Mystery Shopping is an objective view of a business through the eyes of a customer. Secondly, you should be friendly and outgoing. Configurable Perspective: At a glance identify highlights and hotspots and take immediate action. Celebrate successes. All services are provided with the highest degree of ethical, business, and professional conduct. With presence in over 42 countries, mystery shoppers all over the world and to a larger. Then you may be a good candidate to perform Wisconsin mystery shops or audits for CX Orlando Research and Revenue Architects! Headquartered in the Customer Experience Capital of the World and allied with 18 affiliated offices globally, CX Orlando is a recognized international leader in customer experience measurement and consulting. All of our mystery shops are on strict deadlines and timelines. Company Overview: Albatross CX is a mystery shopping company that offers assignments all over the world including the United States and Canada. In order to be successful, mystery shoppers. We'd welcome the opportunity to earn your business. The average mystery shopper gets paid $22. 00 USD. Join the CX Group Shopping Team! CX Group works with leading brands across the U. By signing up as a Mystery Shopper, you can complete ad-hoc customer experience assessments to fit around your lifestyle and get paid for each assessment that you complete. Data needs to be viewed from the person to location, to store-wide level so action can be taken with fully transparent knowledge of performance. Edited 2 time(s). Assessment of employees by Mystery Shoppers, without supervisor or manager presence, provides a more accurate picture of interactions. . Unfortunately for our company, and. Mystery Shopping Company Discussion; CSE changed it's name to CXE?? sandyf 5k 9y . However, mystery shopping has no bounds. EVALUATOR. Internal Process Evaluations. A thorough customer service analysis could boost your profit margins. It is also used to coach staff about specific activities, change behaviors, and have a direct impact on sales. Our intuitive builder makes survey-making simple. I've done some relatively time-intensive CXE airport dining reports, but those would have been for the restaurant client, not the airport client. Mystery shopping is the process of measuring and recording specific elements of the customer experience through the use of pre-recruited and qualified consumers (typically independent contractors) who serve as mystery shoppers. 2. Buy Now Launch a mystery shopping program in just 10 minutes with no commitments, no minimums, and no long-term obligations with CX Express from Market Force. Here’s a look at some of the more unusual mystery shopping opportunities. Mystery Shopping Projects:. Excellent dishes and beverages alone are no longer sufficient in today's gastronomy to keep customers tied to a brand in the long run. Grows customer loyalty. Shopping assignments flexibly fit your schedule. Benefits of Secret Shopping with Second To None: Secret shopping enables you to earn extra income. If you select a pay-per-shop subscription, your shop time period will take place between the day you made the purchase and the day before your subscription is set to renew, based on the frequency you selected (monthly or every 2 weeks). Mystery Shopping Software. Why shop with CSE? As a mystery shopper for CSE, your insights will directly help our clients improve their customer experience! We partner with well-informed, detail-oriented. MSPA has a list of verified mystery shopping companies and members are committed to working together to fight any fraud and scams in our industry. You could progress to paid holidays or annual gym memberships or other field operations. There are absolutely no positive points. Keep brand standards in mind. Shopmetrics CX is the core of the CX Suite, an integrated ecosystem of products covering your full operations. 67 an hour with Elite CXS. When visiting TKW Research Group’ web sites, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:CXE Shopper Connect; Customer Satisfaction Surveys | Feedback Surveys | Shared Insight; 1. Talk Shop. React’s mystery shopping programme provides Cash Converters with highly valuable data for customer service performance analysis. Edited 2 time(s). Regular checks by trained mystery shoppers help discover improvement needs. <strong>We're sorry but vue-3-authentication-jwt doesn't work properly without JavaScript enabled. They contact you at 23:00 at night and then expect you to jump through hoops. Mystery Shoppers are trained to interact with your employees and report. Our Mystery Shopping engagements follow a proven, well-established process to collect, measure, and derive actionable insights from individual interactions between your brand and your customers. 1,398 likes · 5 talking about this · 1 was here.